• Tip: Internet Explorer Users Should Disable Compatibility View When Using ClearMechanic Private Dashboard
    Wednesday, April 9, 2014

    We are often asked by Internet Explorer users whether to use "Compatibility View." Here, we set the record straight. The quick answer is: No, we do not recommend using "Compatibility View" with any modern web site or web software (including ClearMechanic's Private Dashboard). 

    What is "Compatibility View"? Microsoft officially describes it like this: "In Compatibility View, websites will be displayed as if you were viewing them in a previous version of Internet Explorer." 

    In other words, "Compatibility View" is designed for older websites which were created for previous versions of Internet Explorer. ClearMechanic's Private Dashboard is a modern web application designed for new browsers. Therefore, we suggest you do not use "Compatibility View" with ClearMechanic.

    How do you disable "Compatibility View"? There are two ways:

    1) Click on this image in your browser search / URL bar:

    Compatibility View button

     

    2) Hit the "F12" button to open up the toolbar below. Confirm you are in regular browsing mode and not Compatibility View.

    Compatibility View ClearMechanic

  • Updated Private Dashboard Design: Cleaner Interface, Easier Editing, Auto-Saving
    Wednesday, April 2, 2014

    We have updated our Private Dashboard design to be cleaner and easier to edit. A huge part of our re-design is our implementation of "auto-saving." Any modifications to Inspection Forms are automatically saved, such as adding comments or changing priority levels. No need to click a "Save" button!

    This is especially useful when typing in your customer's Name, E-mail and Mobile Phone information. The information is automatically saved when you click "Enter" or "Tab" or click anywhere else on the screen! This is a very powerful time-saver that we are excited to release.

     

    New Private Dashboard Design: Inspection Form Details

    Updated ClearMechanic Private Dashboard Design

     

    Auto-Saving Implemented for Changes to Inspection Form

    Auto-Save Implemented in ClearMechanic

     

    New Private Dashboard Design: Settings

    ClearMechanic Private Dashboard Settings Design

  • New Feature: Add and Hide Pre-Loaded Technician Comments
    Wednesday, April 2, 2014

    ClearMechanic pre-loads over 6,500 "Frequent Comments" into our database, enabling your technicians to tap on frequent comments instead of re-typing them all the time.

    However, many clients want to add their own comments and hide ClearMechanic's pre-loaded comments. This is now possible! 

    Go to your Private Dashboard, then "Settings" and "Inspection Forms." We have included a screenshot below.

    Pre-Loaded Comments ClearMechanic

  • Updated Inspection Form Design: "Hover-Over Effects" on Photos and Videos
    Wednesday, April 2, 2014

    Simple design changes can be important for your customers. We have now updated our Inspection Form design to make it clear that the "Preview Images" (photos and videos) can be clicked and enlarged.

     

    ClearMechanic Inspection Form (Red Boxes Where New Hover-Over Effects Are)

    ClearMechanic Inspection Form

     

    How Inspection Image Looks After Clicking to Enlarge

    ClearMechanic Inspection Photo After Clicking to Enlarge

  • "Activity Log": Permanent Documentation of All CM Uploads and Messages. Recently Used to Defend a CM Client from a $5,000 Lawsuit!
    Wednesday, April 2, 2014

    Our "Activity Log" feature tracks and documents all ClearMechanic activity, including inspection uploads, photo uploads, video uploads, sent e-mails, sent text messages and more.

    This serves two purposes: 

    1) Internal: monitor utlization of ClearMechanic by your employees and team members with precision.

    2) External: provide documentation for legal and insurance purposes. 

    For example, a ClearMechanic client in Mexico was recently sued by a customer who alleged the client never recommended a tire replacement (the tire later malfunctioned). The ClearMechanic client was able to show photos of the customer's tire taken through ClearMechanic and timestamped by our servers, which persuaded the customer to drop the lawsuit. By our client's estimate, this saved at least $5,000 in possible damages and legal fees.

     

    Screenshot of "Activity Log" Button in ClearMechanic Private Dashboard
    (Remember, this feature works automatically in the background. No effort required by our clients.)

    Activity Log Button in ClearMechanic Private Dashboard

     

    Screenshot of "Activity Log" in ClearMechanic Private Dashboard

    Activity Log Pop Up in ClearMechanic Private Dashboard