PRIVACY NOTICE TABLE OF CONTENTS:
We have relationships with third parties, including automotive manufacturers, dealerships, independent repair shops and other inspection-related businesses (“Business Customers”) and we offer a variety of services and products, including Software as a Service (“SaaS”) applications and mobile applications (“Business Services”) (collectively, “Products”).
As described below, our Business Customers enter consumer information into our Products about their individual customers and customer prospects (“Consumers”) via their use of the Business Services. For example, a business customer may enter a consumer’s name and e-mail address into our Products to enable e-mail communication with the consumer via our Products. Consumer information is only collected if a Business Customer chooses to enter such information manually into our Products or if a business customer chooses to integrate third-party software containing consumer information with our Products. The type of consumer information we collect depends upon how Business Customers interact with our Products, and may include, but is not limited to, contact information, such as a consumer’s name, address, e-mail address, mobile phone number, and a consumer’s vehicle information, such as manufacturer, model and year.
ClearMechanic only accesses or uses consumer information for the purpose of providing the Business Services, preventing or addressing technical problems, for customer support matters, or as may be required by law. For example, a Business Customer may store consumer contact details such as name and mobile phone number together with information about an individual’s vehicle in our Products.
From our Business Customers
ClearMechanic also collects, transfers and uses information of current and prospective Business Customers and current and prospective business partners for sales, billing, marketing and business partner recruitment purposes. We collect information about Business Customers from the personnel of our Business Customers through their use of the Business Services. For example, we maintain databases including name, e-mail address, company name, employment title and telephone number about our points of contact for each Business Customer. In this context, ClearMechanic acts as a data controller. ClearMechanic only uses information about Business Customers for the purpose of selling, marketing or administering the Business Services.
From Third Parties
ClearMechanic may also obtain information about consumers or Business Customers from third party affiliates, or partner companies, and from marketing or advertising companies that provide us with information as a part of their relationship with us. We may combine this with information that we already have collected in order to offer Business Services that may be of interest to our Business Customers.
Within ClearMechanic, we may share information about Consumers or Business Customers with ClearMechanic employees, agents and contractors who have a legitimate business reason to obtain access to such information. We may also share information about Consumers or Business Customers with our Business Customers who have a legitimate business reason to obtain access to such information. However, we will not sell such information to unaffiliated third parties for their own marketing purposes (i.e., for purposes unrelated to the business of ClearMechanic).
We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about Consumers or Business Customers to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our property and our rights or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
Information that we collect from, or obtain about, Consumers or Business Customers, is considered to be a business asset. If we are acquired by, or merged with, another entity, and if all or part of our assets are acquired, or in response to a bankruptcy proceeding, then we may transfer your information to the other entity.
Like many service providers, we use tracking mechanisms to track information about use of our Sites and Services.
We may collect one or more unique identifiers for any particular device that you use to access the Internet (each, a “Device Identifier”). When analyzed, usage information helps us determine how our Sites and Services are used, such as what features you may find most relevant. We may associate your Device Identifier with other information that we have collected or obtained about Consumers or Business Customers.
Information Related to Use of the Services
Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”). Log Data may include information such as a user’s Internet Protocol (IP) address, browser type, operating system, Web page that a user was visiting before accessing our Sites and Services, pages or features of our Sites and Services to which a user browsed, time spent on those pages or features, search terms, links on our Sites and Services that a user clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP address to generate aggregate, non-identifying information about how our General Services are used.
ClearMechanic uses a variety of third-party services to help us understand the use of our Sites and Services (e.g., Google Analytics). Third-party service providers may collect information sent by your browser, such as cookies or your IP address. For example, the information generated by a cookie and other platform-specific technology about your use of our Services (including your IP address) may be transmitted to and stored by Google. In such event, Google will use this information for the purpose of evaluating your use of our Sites and Services, compiling reports on website activity for website operators, and providing other services relating to your website activity and Internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
You may review and update the information we have about you by submitting a request to ClearMechanic at firstname.lastname@example.org. We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.
If you choose not to receive ClearMechanic-sent emails or our newsletters, you may: (i) opt out or unsubscribe by emailing email@example.com or (ii) follow the opt-out instructions in the email or newsletter.
Please note that certain transactional and legally required communications will not be affected by the choices you have made.
Information about Consumers or Business Customers may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If we receive information about Consumers or Business Customers who are located outside the United States, we may transfer such information to the United States and process it there.
We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from, or obtain about, Consumers or Business Customers from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. We will make any legally required disclosures of any breach of the security, confidentiality or integrity of your unencrypted electronically stored “personal data” (as defined in the applicable statutes) to you via email or conspicuous posting on the Sites in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Our Sites and Services are not directed to children under 13 and we do not knowingly collect information from children under 13. If we learn that we have collected information of a child under 13 we will take steps to delete such information from our files as soon as possible.
If you have any questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact us by email at firstname.lastname@example.org.