Two pieces in the automotive news media with seemingly inconsistent information:
1) a Chrysler press release citing new dealer quick lube promotions as the source of service revenue increases (http://dealer.gcnpublishing.com/dealer/news/single-article/quick-lube-doubles-service-business/bf1ccea4fc.html);
2) an opinion piece by well-known fixed ops consultant Ed Kovalchick (http://viewer.zmags.com/publication/ec5ab5ae#/ec5ab5ae/7) arguing that standalone oil changes are killers for dealerships.
There are a few ways that these pieces can be reconciled. Perhaps the Chrysler quick lube promotion resulted in new repair volume beyond oil changes (unlikely, but possible).
More interesting than this type of factual reconciliation is that “coupon vs. no coupon”, “quick lube vs. no quick lube” and dozens of similar tactical debates still take center stage in the dealer news media. The winner of that debate can take credit for a few months of marginally better results, but not much more. True game changers, like dramatically improving the customer service experience, are rarely discussed.