Dealer Magazine published an AutoMate customer testimonial and profile in its online newsletter. (AutoMate is one of a handful of smaller, nimble DMS providers attempting to disrupt Reynolds and ADP.)
This quotation from the dealer principal jumped out at me:
Tague also credits the paperless system with reducing the amount of mistakes made by service employees. He refers to a time when a customer request, such as using Pennzoil for an oil change, was scribbled on a post-it note or in the margin of an RO. Then during the course of the day, that information was misplaced or lost. “With the electronic system, you just pull up the screen—it takes about five seconds—change the op code to specify the request made, then print it out so there’s no delay.”
Just a reminder that the majority of dealerships are not paperless, which creates limits for other technology solutions and best practices they can adopt. [Side note: ClearMechanic is a bolt-on solution that does not require paperless, so this is not an issue for us.] Some experts estimate 70% of dealerships continue to operate with a paper-based RO system.