We are excited to have a speaking role at the Digital Dealer Conference in Orlando from April 20 to 22. Please contact us if you would like additional information about the presentation. I have included a brief summary below.
How to Tap into $64 Billion in Lost Service Revenue
Improve the customer experience while increasing service profits
Research shows negative perceptions of the repair experience by consumers contributes to an estimated $64 billion in maintenance work that goes unperformed each year. Yet many of the pain points customers experience can easily be fixed and lead to loyal relationships. In this dynamic session, automotive software entrepreneurs Brad Simmons and Jonathan Altman of ClearMechanic, will categorize some of the most pressing pain points customers share when in the service lane and tips on how to solve them. The suggestions they share will cost little, yet bring in big gains for the service department’s bottom line. In addition, Brad and Jon will present case studies of dealers who used their suggestions to significantly increase revenue.