Overview: Schaumburg Audi used ClearMechanic’s real-time video capability to sell a $673.00 'turn signal flasher' repair to a customer. The video was initially sent to the customer's insurance company, which denied the claim. However, the video was also shared directly with the customer, who approved and paid for the job himself. ClearMechanic was important in getting the customer to say "yes" to an unexpected customer pay job, but also in expediting an approval process with multiple parties involved.
Background: Schaumburg Audi uses ClearMechanic not only to build trust and win customer pay business, but also to accelerate the repair approval process (even if there was already a chance the customer would say "yes"). Repair jobs involving insurance companies are especially time-consuming and inefficient, both for the service department and the customer. They can involve numerous phone calls and multiple trips to the service center by an inspector and customer. ClearMechanic's real-time video capability helped to explain the technician's diagnosis to multiple decision-makers, without the delays common in insurance situations.
See Schaumburg Audi's Real-Time Photo and Video: Click here to see the real-time video clip shared by Schaumburg Audi to support its service recommendation.
Interview with Andy Emberton, Service Manager at Schaumburg Audi:
CM: Can you provide us the details of the service and how ClearMechanic helped?
Schaumburg Audi: We showed the 'turn signal flasher' video to the client. He then had his insurance company come out and inspect the vehicle. However, the insurance company denied the claim, so the client bought the repairs himself. ClearMechanic made it convenient for the client to see the actual damage without having to make another trip into the dealership to see it.
CM: What was the final price of the job?
Schaumburg Audi: This wound up being a $673.00 customer pay repair.
About ClearMechanic, Inc.: Founded in 2009, ClearMechanic has proven experience creating award-winning applications for the automotive repair industry. Their existing mobile and web applications have delivered more than 200,000 repair recommendations and bring transparency and ease to repair center customers. ClearMechanic’s goal is to create a win-win for service centers and their customers and bring today’s Internet customers back to the service bay. ClearMechanic has been featured inThe Wall Street Journal, Automotive News and Consumer Reports.
For more information, please visit www.clearmechanic.com.