ClearMechanic brings transparency to car owners during the car repair process, particularly during the dreaded “upsell” conversation. However, one emerging use of ClearMechanic is to document damage for warranty providers. Every time a repair is performed under warranty, either a manufacturer warranty or third-party warranty program, a “claim” is filed. The warranty provider must then approve that claim for reimbursement.
This claim approval process can get tricky for the consumer, the shop and the warranty provider. For example, a warranty policy may cover tire damage from normal wear and tear but *not* cover tire damage resulting from a collision. Distinguishing normal from abnormal tire damage is nearly impossible without a visual inspection.
More generally, repair shops are often forced to describe tire and wheel damage through written notes or phone calls instead of real-time photos. If you were a mechanic looking at the tire below, how would you describe this damage in writing? And, even if this were simple, would you want to write these descriptions 5 to 10 times per day?
The photo above was captured through ClearMechanic’s mobile application. With ClearMechanic, the shop and warranty provider can both view the same photo in real time to determine if the repair is covered. This benefits all parties involved: 1) the shop can get a speedy decision from the warranty provider and let the car owner know whether the claim will be covered by warranty; and 2) the warranty provider can reduce fraudulent claims by getting a real-time visual of the damaged vehicle part.
Here are 15 examples of tire and wheel damage where ClearMechanic has allowed shops to visually document tire and wheel damage.