One of ClearMechanic's clients, Integra Tire Auto Center, recently used our real-time video feature to explain the "clanking" sound in a customer's car. The powerful part of videos (and photos) is that even customers without basic car knowledge are able to process visual evidence. The fact that the evidence has been captured in real-time and represents the customer's actual vehicle (not a stock video or image) makes it especially meaningful.
In this case, the drive shaft components were loose, as the technician demonstrates with his hand. Check out the video here: http://bit.ly/Mt0A1P