This is where every multi-point inspection system fails today. Service centers cannot provide customers with inspection forms marked up with Red, Yellow and Green and expect the customer to:
1) understand the inspection form;
2) understand the service and repair recommendations;
3) understand or trust why a recommendation is denoted a particular color and why it needs attention now;
4) ultimately purchase repair jobs.
An inspection form without visual proof is essentially asking the customer to “take your word for it.” This is why only 30% of service recommendations sell through.
Remember, the general public is skeptical of automotive repair and there are significant trust issues amongst consumers. The Better Business Bureau continues to rank automotive repairs in the bottom 1% of all retail service industries. Understanding consumer sentiment within the automotive repair industry, why would they trust and purchase the recommendations on your inspection form?
ClearMechanic Plus lets you add real time inspection photos, videos, audio and expert diagrams to support your repair recommendations. This is the visual proof that builds trust and closes the sale.
After all, why do auto dealers want customers to test drive vehicles? It’s all about kicking the tires, new car smell, new gadgets, and so on. Why should your service department be any different? Provide your customers with a “wow factor” by permitting them to kick the tires and visually understand what’s wrong with their vehicle and why a repair is necessary. This builds trust and closes sales.
Contact us today at firstname.lastname@example.org to set up a demonstration of ClearMechanic Plus!
ClearMechanic Plus Screenshots Showing Inspection Photo and Video Capability